Inner Doubts, Outward Calm

One strategy I offered in my book Beyond the Superhero involves focusing our minds and our internal company communications on the higher purposes of our business. I recount times when my confidence as a leader was shaken by conflicting feedback or self-doubt but restored by just trying to be a supportive person. The company I lead, Questco, handles a lot of complicated and time-sensitive outsourcing of payroll, employee benefits, human resources, and other professional employer services. To help the dispersed workforce see the higher purpose, I say we are in the business of helping other businesses succeed. Having such a clear purpose in serving others fulfills a human need and is remarkably calming.